Contact & Policy
Gillingham, Dorset, UK
Mon - Fri: 9am - 5pm
Refund & Cancellation Policy
For most products, you have 28 days to notify us if you want to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods
Contact us to let us know that you wish to cancel your order, or return or exchange a product
If already received, package the item up and send it back to us within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
We will process your refund to your payment card, in no more than:
a. 14 days after the day the product is received by us; or
b. if earlier, 14 days after the date you provide evidence that you have returned the product; or
c. if there were no goods supplied, 14 days after the day on which you informed us (via Step 1 above) about your decision to cancel your order.
Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the seller and agreed that doing so won't affect any refund you may be entitled to.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract.
what you can’t send back
Unfortunately, some items are non-cancelable and non-refundable:
Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element
Creative pieces that are specially commissioned
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering
Estimated shipping times
These are estimated :
Canada: 16+ days
North America: 14+ days
Europe: 5-7 business days
Australia, New Zealand and Oceania: 21+ days
Asia Pacific: 21+days
Latin America and the Caribbean: 21+days
North Africa and the Middle East: 21+days
Sub-Saharan Africa: 21+days
These are shipping estimates, we can not guarantee them. Actual delivery time will depend on the shipping method you choose AND the time of year.
The Sewing Crofts' privacy commitment
thesewingcroft.co.uk website (the "Site") is owned and operated by The Sewing Croft. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact The Sewing Croft at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
information about you
When you (a customer and) purchase products through TheSewingCroft.co.uk we ask for information such as your name, e-mail address, postal address, and contact details. The Sewing Croft then keeps a record of this information.
We keep a record of any purchase/s you make This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had.
This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us.
how we use your personal data
All the information we collect via the Site or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
Processing your orders so we can supply goods and services to you and for customer administration.
Planning and managing The Sewing Croft.co.uk business activities, including analysis of customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
Technical administration of our website.
Providing you with information about the services we offer.
Letting you know about offers and news from The Sewing Croft.co.uk
To verify details of your payment method or credit card account.
8. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide
information concerning your activities whilst using the network we shall do so.
managing your orders
We may monitor and review communications solely for the purposes of ensuring that your orders are managed appropriately.
data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at The Sewing Croft you're agreeing and authorising us to process data in this way.
how we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.
Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transations such as payments.
We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers Worldpay and Paypal.
storing your credit and debit card details
We do not store or have access to your credit or debit card information. Card payments are processed through Wordlpay
and Paypal. Specific card information is greyed out to us.
how you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
To see all the information we have about you, and to correct any inaccuracies, please write to us at: The Sewing Croft, 1 Bayfields, Gillingham, Dorset, SP8 4AE
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to thesewingcroft.co.uk using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.
Please note: to make full use of thesewingcroft.co.uk and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The notonthehighstreet.com website (like many other shopping websites) will not work when cookies are blocked.
The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
Photographs should ideally be with a lighter background, as should subject clothing. All photographs and personal information is deleted once the pillow has been shipped. From time to time we showcase pictures of customized pillows. I always ask permission prior to taking any pictures and would never showcase any item without express consent. Please be aware we can not offer refunds on personalised/customized items.
Pets & Smoking
We are not a pet free home. We have an English Labrador named Jack. The Sewing Croft is completely separate from our home. We are a smoke free environment.
Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
Feedback and Complaints
General comments about the Site are welcome, please contact us at firstname.lastname@example.org.
Intellectual property rights
We own, or are the licensee to, all right, title and interest in and to the Service, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You must not extract or otherwise use any of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.
Cushions are HANDMADE to order. Processing times are 3-7 days. During busy periods such as Christmas, this may increase. Should you have an urgent order. Please contact us prior to order.